CUSTOMER SERVICE
We respond to every email within 24 hours (weekdays).
If you would like to speak to our customer service team, please call us on +38 05050 69696, +38 09797 69696, our lines are open from 10:00 to 17:00 (GMT +02:00), Monday to Friday. Make sure you have a question specifically for us, as this will speed up the process. You can ask questions to the Sellers in the CHATROOM section of your Account, as well as from the product page (in this case the seller clearly understands which product we are talking about) and order page (in this case the seller clearly understands which order we are talking about).
Attention!
Ordering the delivery of goods by courier services - when receiving the goods, be sure to check the availability of the goods in the order, as well as its quantity, appearance, etc. In case of damage to the goods, or incomplete order - it is necessary to refuse to receive the goods and its payment, as well as to draw up an act (claim). In case this situation occurs - be sure to inform the seller about the incident using the chat in the section BUYING -> Order your account or fill out the feedback form with the seller.
Delivery methods for different products may vary, it all depends on the capabilities and preferences of the Seller, as well as the specifics of the product.
Delivery by «SELLER DELIVERS» method.
This method involves SELLER DELIVERY. Please provide your address during checkout. You can order delivery to your address anywhere in the world.
Delivery to the branch of the company «NOVA POSTTA».
During checkout, choose the method of delivery and specify the address. You can receive the goods at «NOVA POSTHA» branches or order delivery to your address even in the most remote corners of Ukraine.
Delivery «to your door» from the company «DHL».
During checkout, choose a delivery method and specify your address. You can order delivery to your address.
Payment online by Visa and MasterCard bank card.
While placing an order on the website, you will be asked to choose a payment method. In the «PAYMENT METHOD» section you will need to select «Visa/MasterCard». After that you will be redirected to the page of secure payment system, where you will need to confirm the payment. Please note that only the customer, whose data were specified on the site during the order placement, can receive the goods paid by payment card, so you must have your passport with you when receiving the order.
Payment by wire transfer.
In the «PAYMENT METHOD» section, select INVOICE, fill in your details and click on the DOWNLOAD INVOICE button. You will be asked to download the invoice in PDF or XLS format. The invoice you will be able to pay at the cash desk of any bank branch or from your company's current account. For legal entities, a package of all necessary documents is provided together with the goods. If you refuse to pay the invoice, immediately click on the CANCEL TO PAY THIS INVOICE button.
Get an instant loan from a partner bank.
In the «PAYMENT METHOD» section, select PAYOUT CREDIT. During checkout, you can fill out a form to receive an instant credit line from our partner banks.
FAQ
(in the FAQ test, practical in all cases, the word WE implies the SELLER(owner) of the product)
FAQ - Placing an order
YES! All purchases on our site are guaranteed maximum security! JAM-PAY.COM takes the security of online payments very seriously. When you order online, your bank details are encrypted and sent to our server using the SSL (SecureSocketLayer) protocol. This payment protocol is standard and known for the secure transmission of data over the internet. They are never stored.
If you would like to place an order, simply follow the steps below:
- - select the country of delivery (at the top of our website)
- - add any item you want to buy to your cart (select quantity / specifications and click BACK TO CART )
- - once all the items you want to buy have been added to your cart, click on cart (in the top right corner of our page) and select the shipping option.
- - Once all the items you wish to purchase have been added to your cart, click on the shopping cart (in the top right corner of our page) and select a shipping option.Please fill out all the required information for shipping if you are a new customer and complete your order by selecting a payment method.
To view the contents of your shopping cart, click on the shopping cart icon in the top right corner of our page. Any products you have added to your cart will be displayed. If you want to change the number of products in your cart, you can click on the CHANGE button, in the window that will pop up, enter the desired quantity. If you want to remove any item from your cart, please click CHANGE, in the opened window click on the image of the garbage can. You should see the price update accordingly.
To add a product to your cart, you just need to type in the required quantity and click on the «IN CART» button. If you want to change the quantity of products in your cart, you can click on the CHANGE button, in the opened window enter the required quantity. You should see the price update accordingly.
If you would like to remove any item from your cart, please click CHANGE, in the window that opens, click on the image of the garbage can. You should see the price update accordingly.
To view the contents of your shopping cart, click on the shopping cart icon in the top right corner of our page. Any products you have added to your cart will be shown. If you would like to change the number of products in your cart, you can click on the CHANGE button, in the window that opens, enter the quantity you need. You should see the price update accordingly.
The selection on our website is live and reflects what is currently in stock. Adding an item to your cart does not guarantee your right to purchase that item. Until you complete the checkout process, another customer may purchase the item even if it is in your cart.
Your shopping cart does not guarantee that the price of an item will remain the same for you. If you place an item in your shopping cart at the sale price and the price changes by the time you make payment, the item may not be available at the old price. We recommend that you place your order (payment) as soon as possible.
Once you have completed the checkout process, your completed order will appear on the screen under MY ACCOUNT -> BUYING, showing the total amount of your order, your shipping address and the items purchased.
YES!!! As soon as your order is shipped, you will receive tracking information via email. You can also always find all information about your order by logging in to MY ACCOUNT -> BUYING.
We offer a wide range of items, most of which are in stock at the vendors and others are ordered on request. When you select an item, you will be given an estimated delivery date. If the item is in stock, you will find the information directly next to the estimated delivery date. The estimated delivery date is calculated by the availability of the item and the delivery time. Thus, the estimated delivery date is calculated based on the seller's experience with each supplier and the courier selected. If you order multiple items in one order, the estimated delivery date will be calculated based on the availability of all items.
The estimated delivery date is based on the availability of all items in your order. The time required for shipment depends on the courier service you selected when placing your order.
Please note that the estimated delivery date is only an estimate as it is determined by product availability, courier availability, and payment.
We will make every effort to meet the specified delivery dates and will notify you immediately if, despite our efforts, your order undergoes any changes or delays. We apologize and appreciate your patience.
The estimated delivery date is based on the availability of all items in your order. The time required for shipment depends on the courier service you selected when placing your order.
Please note that the estimated delivery date is only an estimate as it is determined by product availability, courier availability, and payment.
We will make every effort to meet the specified delivery dates and will notify you immediately if, despite our efforts, your order undergoes any changes or delays. We apologize and appreciate your patience.
Unfortunately, an invoice cannot be changed once it has been issued. When placing your order, be sure to provide the correct information you wish to have on your invoice. If you would like to include your company details on the invoice, when placing an order, enter your company name in the field «COMPANY» and USREOU CODE (or RCPN) in the corresponding field. Thus Thus, information about your company will be displayed on the invoice.
If you cannot find the buy button for the selected item, the item may be out of stock, no longer available or we may not be able to ship the item to your country. Please feel free to contact us at any time, we can help you find your perfect item!
On the page of the selected item, click the button with the image of a heart (to favorites/discounts), in the modal window that appears, click the REQUEST DISCOUNT button. Specify the features, quantity and desired discount amount. When we (the seller) process this request, in this modal window, as well as in the section MY ACCOUNT -> SELECTED, will appear the icon CUPON of the appropriate color. Click on the CUPON button and in the modal window that appears click on APPLY. The selected item will appear in the CART.
The color of the CUPON button means:
The color of the CUPON button means:
-
- blue - your request has been granted;
- yellow - your request is partially satisfied (you are offered a discount that differs from your request);
- red - your request is denied.
FAQ – Delivery
MY ACCOUNT is an account, you always have access to all your orders, correspondence with us, returns and you can change any of your newsletter preferences, contact the seller directly or rate the items you have purchased.
At checkout, your account will be automatically created and you can always log into MY ACCOUNT using your email address and chosen password.
At checkout, your account will be automatically created and you can always log into MY ACCOUNT using your email address and chosen password.
Once the item is ready to ship, we will send you an email notifying you that your package has been shipped. The email includes a link to the transportation company's website. From this point you will be able to track the status of your order.
Worldwide! If your country cannot be selected as the shipping country at the top of our website (logo DELIVERY TO:), please contact the seller. The seller will be happy to check if they can ship to your country. Please be aware that some of our brands are not authorized to ship to certain countries.
Once your order has been shipped, you will receive tracking information via email. You can also always find all information about your order by logging in to BUY.
We offer a wide range of items, most of which are in stock at the seller's warehouse and others are ordered on request. When you select an item, you will be given an estimated delivery date. The estimated delivery date is calculated based on availability and delivery time. Thus, the estimated delivery date is calculated based on the seller's experience with each vendor and the courier selected. If you order multiple items in one order, the estimated delivery date will be calculated based on the availability of all of them.
The estimated delivery date is calculated based on the availability of all items in your order. The time required for dispatch depends on the courier service you selected during the order placement.
Please note that the estimated delivery date is only approximate, as it is determined by the availability of the items, courier availability, and payment.
We do our best to meet the indicated delivery dates and will promptly inform you if, despite our efforts, your order undergoes any changes or delays. We apologize and appreciate your patience.
The estimated delivery date is calculated based on the availability of all items in your order. The time required for dispatch depends on the courier service you selected during the order placement.
Please note that the estimated delivery date is only approximate, as it is determined by the availability of the items, courier availability, and payment.
We do our best to meet the indicated delivery dates and will promptly inform you if, despite our efforts, your order undergoes any changes or delays. We apologize and appreciate your patience.
Our shipping costs are calculated based on weight and volume. The corresponding shipping costs are displayed when any item is added to the cart.
When placing your order, you can choose a delivery option once all items are added to the cart. The seller will dispatch your order to the selected courier, and you will receive any necessary tracking information via email. Some items may be delivered by the sellers themselves. You can also always find all information about your order by logging into MY ACCOUNT.
To ensure the safe delivery of your parcel, the courier company the courier company needs a signature to confirm successful delivery. If there is no one to pick up the package, the driver will either try to deliver the package again or call the telephone number you have provided to arrange a delivery time.
If you are unable to retrieve your parcel, please, contact the following telephone numbers with your parcel number:
If you are unable to retrieve your parcel, please, contact the following telephone numbers with your parcel number:
- - NEW POST (Ukraine): 0-800-500-609, https://novaposhta.ua/
- - DHL (worldwide): http://www.dhl.com/en/contact_center/contact_express.html
We can return the package because the courier failed to deliver the package to your address.
If the parcel cannot be delivered within 2 (two) weeks (in some cases, the timeframe may be changed), it will be returned to the seller. This may be for the following reasons:
If the parcel cannot be delivered within 2 (two) weeks (in some cases, the timeframe may be changed), it will be returned to the seller. This may be for the following reasons:
- - incorrect address.
- - no one was able to pick up the parcel within a two-week period at the courier company's office.
- - the shipment has been rejected by the customer.
Unfortunately, this is not possible. When placing an order, you must provide the name and address of the recipient. The invoice will include the recipient's details. In addition, for customs entities, the order must be placed in the name and address of the recipient and in the local currency of the destination country. All fields, required for purchase must be filled in with the details of the recipient.
Once a package has been shipped to a customer, there's no way to stop it. to stop. Courier (postal) companies come every day to pick up all parcels for customers between 10:00 and 17:00 (GMT +02:00). All orders placed before this time will be dispatched and we cannot stop it. stop them. If you wish to cancel your order before it is shipped to you, we will refund your money paid for the products, including the cost of the shipping.
Unfortunately, we cannot deliver to APO military addresses or mailboxes and hotels, as our transportation partners are required to securely deliver your package to our shipping partners requires you to provide a A physical street address along with a phone number. A signature on the transportation declaration is required for successful delivery. In such situations, we recommend to order delivery to a courier service.
Case 1: At checkout:
- Before finalizing your order, on the product page and in the shopping cart, we will give you an approximate delivery date for your order to your address.
Case 2: when preparing your package:
- if your order contains all available items and we find a stock error when preparing your order, we will send you the items we have and refund you for the missing item.
- Before finalizing your order, on the product page and in the shopping cart, we will give you an approximate delivery date for your order to your address.
Case 2: when preparing your package:
- if your order contains all available items and we find a stock error when preparing your order, we will send you the items we have and refund you for the missing item.
FAQ – Refund
We give you the right to return the item(s) you have purchased without giving a reason at any time within 14 days, starting from the day after the day you receive the goods. You may return any item within 14 days if the item is in perfect condition (unused, with labels, in original packaging). We only ask that you log in to MY ACCOUNT, BUY section. Please click FORM RETURN and fill out the form in the pop-up window.
YES! Any customized products are non-returnable or non-exchangeable unless specifically are non-returnable or exchangeable unless otherwise provided for in separate signed contracts and agreements. Any other merchandise may be returned within 14 days if the item is in perfect condition (unused, with labels, in original packaging). We only ask you to log in to MY ACCOUNT, BUY section. Please click FORM RETURN and fill out the form in the pop-up window.
Please remember that you, as the buyer, are responsible for the products until we (the seller) receive them. For your own safety, we recommend that you send it by a courier service that insures the value of the goods, provides a shipping receipt or document and a signed delivery confirmation. Please save your shipping manifests and keep them until you receive confirmation from us.
Please remember that you, as the buyer, are responsible for the products until we (the seller) receive them. For your own safety, we recommend that you send it by a courier service that insures the value of the goods, provides a shipping receipt or document and a signed delivery confirmation. Please save your shipping manifests and keep them until you receive confirmation from us.
The time it takes for the parcel to be dispatched before it arrives at the seller's warehouse depends on the courier service you have chosen for your return. Of course, the seller will notify you immediately by mail as soon as your return has been processed. You can always ask your courier service about the whereabouts of your parcel.
We do our best to make sure you receive the items you purchased, but if you received the wrong item, please log into MY ACCOUNT, BUY section. Please click on the FORM RETURN button and fill out the form in the pop-up window. You can also chat to the seller of the item (CHATROOM section).
We do everything in our power to ensure that your goods will be delivered in perfect conditions, but if during transportation there was a problem with defective or damaged goods, as well as incomplete set - it is necessary to refuse to receive the goods and its payment, as well as to draw up a report (claim). If this situation occurs - be sure to inform the seller of the goods in the chat room (section CHATROOM).
Please log in to MY ACCOUNT, BUY section. Please click on the FORM RETURN button and fill out the form in the pop-up window. You can also chat to the seller of the item (CHATROOM section). Please return items in their original packaging. Returned merchandise must include labels and other packaging. Goods must be returned with original packaging and returned in perfect conditions (unused, with labels, in original packaging). Please use new parcel/packaging to ensure that no labels or tape will be attached to the original product packaging. Affix the return label to the outside of the package and mail the parcel to the address on the return label.
Once your return has been received and verified by the seller's returns department seller's returns department, your refund will be processed and the funds will be automatically credited to your credit card or bank account within 10 days. within 10 days. Please note that depending on your credit card issuing company, it may take an additional 4-10 business days after your funds have been submitted for refund to be posted to your account. Of course, we will immediately notify you by mail as soon as your refund has been processed.
Once your return has been received and verified by the seller's returns department seller's returns department, your refund will be processed and the funds will be automatically credited to your credit card or bank account within 10 days. within 10 days. Please note that depending on your credit card issuing company, it may take an additional 4-10 business days after your funds have been submitted for refund to be posted to your account. Of course, we will immediately notify you by mail as soon as your refund has been processed.
Once your refund has been processed, the seller will refund you and send you a confirmation email. The seller will refund the amount according to the payment method you used at checkout. You will receive the money in your account in about 4 to 10 days, depending on the payment method used at checkout and your bank.
FAQ - Payment and prices
We offer several payment methods, all of which guarantee the security of your payments.
Online credit card payments utilize the 'SecureSocketLayer' (SSL) security system, which allows you to make online payments with your credit card. SecureSocketLayer' (SSL) security system, which allows you to encrypt banking information online. Our primary methods of payment methods are:
Remember that the payment methods offered may vary depending on the destination country and the seller's capabilities. Once all items have been added to your cart and you have already selected a courier, all available payment methods for your destination country will be shown.
Online credit card payments utilize the 'SecureSocketLayer' (SSL) security system, which allows you to make online payments with your credit card. SecureSocketLayer' (SSL) security system, which allows you to encrypt banking information online. Our primary methods of payment methods are:
- - online payment by credit card using the services of acquiring companies;
- - issuance of an invoice for payment at any bank branch or from your company's current account; and your company's account;
- - the possibility of invoice issuance for international payments.
Remember that the payment methods offered may vary depending on the destination country and the seller's capabilities. Once all items have been added to your cart and you have already selected a courier, all available payment methods for your destination country will be shown.
YES! All purchases on our site are guaranteed maximum security! JAM-PAY.COM takes the security of Internet payments very seriously.
When you order online, your bank details are are encrypted and sent to our server using the SSL protocol. (SecureSocketLayer). This payment protocol is standard and known for the secure transmission of data over the internet. They are never stored.
When you order online, your bank details are are encrypted and sent to our server using the SSL protocol. (SecureSocketLayer). This payment protocol is standard and known for the secure transmission of data over the internet. They are never stored.
Please make sure your credit card number and expiration date are correct. Also note that we accept Visa, MasterCard for credit card payments.
Sometimes your bank may temporarily block the money on your card to make sure you really want to make a purchase. This is especially common if you don't shop online often, if you've tried to make several purchases in a short period of time, or if your card is very new.
We recommend that you call your bank to notify them that you tried to buy from an online store. That way, they can can verify your identity and authorize its use. In any In any case, if the error messages come from your bank and not from our Marketplace, we recommend that you call your bank first to to get more information about it.
Sometimes your bank may temporarily block the money on your card to make sure you really want to make a purchase. This is especially common if you don't shop online often, if you've tried to make several purchases in a short period of time, or if your card is very new.
We recommend that you call your bank to notify them that you tried to buy from an online store. That way, they can can verify your identity and authorize its use. In any In any case, if the error messages come from your bank and not from our Marketplace, we recommend that you call your bank first to to get more information about it.
For orders shipped within Ukraine, VAT is already included in the prices of the products you see on our website. prices of the products you see on our website.
For orders shipped to other countries, VAT will not be included in the price of the items you see on our website. However, your parcels may be subject to customs duties and import duties of the country to which you shipped your order. The courier will charge you directly for any taxes or customs duties. As taxes and duties may also depend on the product category and the amount declared, we are unable to provide you with any further details. We recommend that you contact your local customs office who will be happy to assist you with further information.
For orders shipped to other countries, VAT will not be included in the price of the items you see on our website. However, your parcels may be subject to customs duties and import duties of the country to which you shipped your order. The courier will charge you directly for any taxes or customs duties. As taxes and duties may also depend on the product category and the amount declared, we are unable to provide you with any further details. We recommend that you contact your local customs office who will be happy to assist you with further information.
NO!!! But for orders shipped to other countries, VAT will not be included in the prices of the products you see on our website. However, your parcels may be subject to customs duties and import duties of the country you shipped your order to. The courier will charge you directly for any taxes or customs duties. As taxes and duties may also depend on the product category and the amount declared, we are unable to provide you with any further details. We recommend that you contact your local customs office who will be happy to assist you with further information.
Once we (seller) receive your payment, we will ship your order immediately if all items are in stock. We will also send you a confirmation email when the shipping process starts. If you have any problems with your payment, we will contact you via email.
Once you have placed your order, you must pay within 1 (one) day. On the 2nd day the invoice is invalid, we will cancel your order.
Please chat with the seller's support team and provide your order number. If the seller has your items, they can reactivate your order and continue shipping once they receive your payment.
FAQ - Changing or canceling orders
You can cancel your purchase if your order has not shipped yet. Please chat to the seller immediately, the customer service team will be happy to help you.
YES! You can add an item if your order has not shipped. Please chat to the seller immediately so the customer service team will be happy to assist you. We need you to provide the link and item number of the product you would like to add. You can find the article number, on the product page. Orders that have already been shipped can no longer be changed. You can also place another order.
FAQ - Other useful information
We would like to invite you to rate your product by writing a review on our website.This way you help other customers to make the right decision. To rate your products, please log in to MY ACCOUNT-> using your e-mail address and chosen password. Then on the page of the product you want to rate, in the WRITE A REVIEW section, leave your comments about the product and click SEND, agreeing to our Privacy Policy.
We're sorry you don't want to receive our newsletters! To unsubscribe from our newsletters, go to MY DATA, click CHANGE, in the pop-up window, click the check mark next to SIGN UP FOR NEWSLETTERS, click SAVE.
FAQ - Return Policy
You have 14 days to decide if the item is right for you. We (the seller) will refund for any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and seals are attached.If, for example, you prefer a different size or other specifications, you must place a new order in our marketplace.
Please make sure you meet the following criteria:
- - you may return any item within 14 days of receiving your original order. Please note that by their nature custom/personalized items, cannot be returned unless they are damaged or damaged in transit;
- - all items must be unworn and in their original condition. condition. Returned merchandise must include labels, seals, and any packaging, e.g., cutters must be returned with the original packaging. Please do not attach labels or adhesive tape directly to the product packaging;
- - in the unlikely event that the goods are returned to us (the seller) in unsuitable condition, we (the seller) may have to send them back to you;
- - you are responsible for the items until they arrive at our (seller's) warehouse, so make sure they are packed correctly and can't be damaged in transit! We recommend that you obtain Proof of postage. Our return address is shown on the on the delivery note on which you received the goods;
If you wish to return an item, please follow the following procedure:
-
Step 1: Login to MY ACCOUNT
Log in to your account using your email address and password and select the appropriate Order under MY ACCOUNT -> BUYING. Please click on the FORM RETURN button, fill out the form and select the reason that best fits the situation and follow the instructions. -
Step 2: Prepare your parcel
As soon as you are able to prepare your parcel, send it in the way and to the address from which it was sent to you (unless otherwise offered to you by the seller). Please remember to send the product(s) back in perfect conditions (unused, labeled, in original packaging) and use a new parcel/packaging to ensure that no labels or adhesive tape will be attached to the original product packaging. -
Step 3: Send the parcel
Attach the return label (bill of lading) to the outside of the package and send the parcel to the address, to the address indicated for the return. -
Step 4: Get your refund
When your refund is processed, you will receive an automated email or message on the refund form. Any refund will be automatically transferred to the payment method you used to place your original order. It may take up to 15 business days (excluding weekends and holidays) from the date of your return, to receive payment for the item.
If you received a defective/damaged or incorrect item, follow this procedure:
- Step 1: Log in to MY ACCOUNT-> PURCHASES. Log in to your account using your email address and password, and select the necessary Order.
- Step 2: Select the order/item. Click the RETURN REQUEST button, fill out the form, choose the reason that best fits the situation, and follow the instructions.
- Step 3: Information / Photos To process your claim, we (the seller) ask you to provide us with a brief description of the defect/difference, as well as at least one photo (or video) showing the damage/defect/difference. Photos can be attached directly to the form. If your package was damaged and you have already signed the receipt, we need you to provide us with additional information within 3 days, such as: - an image of the damaged item; - an image of the package, label, and damage to the package;
- Step 4: Process. As soon as we (the seller) receive any requested information, we will review your request as quickly as possible. We cannot accept claims for the following defects: - damaged due to improper or excessive use; - damaged due to external factors such as friction, sharp objects, or chemicals; - items causing physical discomfort.
Any refund will automatically be returned to the payment method you used to place your original order.
If payment was made using a debit or credit card, the money will be refunded to the bank account associated with the card.
If payment was made based on an issued invoice, the amount of your refund will be returned to the account from which payment was made.
You will receive an email confirmation when your return arrives at our warehouse, and you should receive your refund within 48 hours of receiving that email.
Note: If you received a gift and would like to return it for a refund, the refund will go to the person who originally purchased the gift. We apologize for any inconvenience this may cause.
The original cost of delivery is only refunded if the return relates to defective and faulty goods or to the shipment of incorrect items.
If payment was made using a debit or credit card, the money will be refunded to the bank account associated with the card.
If payment was made based on an issued invoice, the amount of your refund will be returned to the account from which payment was made.
You will receive an email confirmation when your return arrives at our warehouse, and you should receive your refund within 48 hours of receiving that email.
Note: If you received a gift and would like to return it for a refund, the refund will go to the person who originally purchased the gift. We apologize for any inconvenience this may cause.
The original cost of delivery is only refunded if the return relates to defective and faulty goods or to the shipment of incorrect items.
Simply return your original order and place a new one.
If you are returning an item due to incorrect choice or for any other similar reason, you will need to pay for the return shipping fees.
If you return a damaged or faulty item, or if the item is not as depicted in the picture, we will, of course, arrange to cover the costs. Please ensure that you select the correct reason for return when returning the item.
As an official seller, all our offered products are covered by a 12-month manufacturer's warranty (unless the manufacturer specifies otherwise). We (the seller) provide warranty service by collecting the items and sending them to the manufacturer, and we also handle all further processing. If the manufacturer acknowledges a manufacturing defect, we cover all generated transportation costs, both for the return shipping and for the shipping of the replacement or repaired item. We reserve the right to deny an exchange if the returned item does not arrive in the condition specified in our return policy.
Therefore, as soon as we (the seller) receive any response regarding your case, we will be able to act immediately as instructed by the manufacturer. We (the seller) will be directly informed whether the warranty has been accepted, and if so, the manufacturer will repair or replace the item.
To process your warranty, please follow the procedure below:
- damaged due to improper or intensive use;
- damaged due to external factors such as friction, sharp objects, or chemicals;
- items causing physical discomfort.
Therefore, as soon as we (the seller) receive any response regarding your case, we will be able to act immediately as instructed by the manufacturer. We (the seller) will be directly informed whether the warranty has been accepted, and if so, the manufacturer will repair or replace the item.
To process your warranty, please follow the procedure below:
-
Step 1: Log into MY ACCOUNT-> PURCHASES
Log into your account using your email address and password, and select the Order. -
Step 2: Select the order / item.
Please click on the order and press the RETURN button, fill out the appropriate form. Please select: Item is not working or faulty as the reason for return. -
Step 3: Information / Photos
To process your warranty, please provide us with a brief description of the defect, as well as at least one photo (video) showing the damage / defect. Photos (videos) can be attached directly to the form. -
Step 4: Process
As soon as we (the seller) receive any requested information, we will contact you immediately to arrange any necessary actions.
- damaged due to improper or intensive use;
- damaged due to external factors such as friction, sharp objects, or chemicals;
- items causing physical discomfort.